Contact

A question about your order or the patellar strap? Write to us at help.mavida@gmail.com or via the form below. We respond to every message within 24 business hours.

Waiting for an order? Include your order number in your message: we will be able to locate your package faster.

The answer might already be here

"Where is my order?"

Allow 2 business days for processing and then 8 to 12 business days for delivery. You will receive an email with your tracking number as soon as it ships. Remember to check your spam folder.

"I want a refund."

You have 60 days, with no justification required. Write to us with your order number, and we will send you the steps to follow within 24 hours.

"Does the strap fit my knee?"

It is adjustable and fits most knee sizes. If you have any doubts, contact us before your purchase: we will gladly advise you.

"Who is this strap for?"

Our strap is designed for people who experience knee discomfort, whether in daily life, during sports, or while doing physical activities (walking, running, hiking, etc.).

"My payment was declined."

No amount has been charged. This is usually a security check by your bank. Try again while keeping your banking app open or use a different payment method. If the problem persists, contact us.

"Who are we?"

MAVIDA is a French brand specializing in wellness accessories to support you in your daily life. Our priority: quality products and responsive customer service.